本书第一模块为饭店务实部分，包括前厅、客房管理、餐厅、市场营销、工程维修、保安、人力资源、财务等；第二模块为水平提高部分，包括旅游业、饭店业、全球饭店连锁、旅游饭店的竞争、饭店中的计算机应用、旅游饭店的面试、投诉等；第三模块为扩大知识篇，重点为中西方的文化差异，介绍中国及欧美等国的主要节假日、婚庆习俗、馈赠礼品、约会及赴任、周末爱好、度假及水上运动等。
目录
Preface(序)
PART ONE
Unit One The Front Office
Unit Two The Housekeeping Department
Unit Three The Food and Beverage Department
Unit Four The Sales and Marking Department
Unit Five The Maintenance Department
Unit Six The Security Department
Unit Seven The Human Resources Department
Unit Eight The Finance Department
Practice Teat for Hotel English (Advanced),Paper A
PART TWO
Unit Nine Tourism Industry(I)
Unit Ten Tourism Industry(Ⅱ)
Unit Eleven Hotel Industry
Unit Twelve Hotel Chinas in the World
Unit Thirteen Competition in Hotel Industry
Unit Fourteen Computer Systems in Hotels
Unit Fifteen An Interview on Hotel Business
Unit Sixteen Complaints
Pracice Test for Hotel English (Advanced),Paper B
PART THREE
Unit Seventeen Thanksgiving and Christmas
Unit Eighteen Chinese Festivals
Unit Nineteen Making an Appointment
Unit Twenty Gifts-giving and Chinese Marriage
Unit Twenty-one Weekend Hobbies
Practice Test for Hotel English(Advanced),Paper C
Practice Test for Hotel English(Advanced),Paper D
Appendix I Tourist Hotel Correspondences
Appendix Ⅱ Answer Keys to Practice Tests
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